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Our Vision

We envision a healthcare experience where every patient and family feels truly seen, supported, and cared for—through trusted relationships, shared goals, and compassionate, high-quality care.

Our Mission

Our mission is to deliver high-quality, compassionate, and patient-centered care. We are dedicated to building meaningful relationships with our patients and walking alongside them on their journey to wellness. Guided by mutual respect, empathy, and kindness, our team works together to provide care in a supportive and collaborative environment.

Scheduling

At this time, we are NOT accepting new patients

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Please contact our our office directly at (360) 413-8600 and we would be happy to help schedule you a visit to meet with one of our providers. For more information on scheduling, please follow the link below.

Billing & Online payments

Do you have a question about your bill ? Contact us directly at (360)413-8600 opt. 4

We now offer financial assistance through our partners at MultiCare! Follow the link below to find out more.

Medical Records

All Medical Records requests require a signed Release of Information (ROI) Form to completed prior to releasing any patient information. Please follow the link below to obtain a printable ROI. If you require any further assistance, please reach out to us directly.

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Please note; All non-urgent records request may take up to 14 days to be processed

Doctor's Desk
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Our Providers.

We partner with our patients using evidence based care to optimize each individual’s health. Our team works together to provide patient care in an environment of mutual respect, kindness and empathy.

Announcements

Online Payment system changes to Healow Pay

We are are excited to announce we are changing our online payment system to Healow Pay! The anticipated launch date will be 7/16/25-7/18/25. This will give our patients the opportunity to view and pay their balance directly through their portal.

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Don't have an online portal? No Problem! We will update our online payment link here on our site as soon as the new system is active.

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If you have questions, or would like to pay your bill before Healow Pay is active, give us a call and we would be more than happy to help.

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Phone: (360) 413-8600      Opt: 4

Mon-Fri      8:30am-4:00pm

Departure of Dr  Edward Cates

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​     "I had a wonderful time here at this practice for the last 16 years and honored to have been given the opportunity to provide you care. As we continue our recruiting efforts for my direct replacement, we will ensure this is a smooth and seamless transition for you and your needs. As your care is embraced by one of my colleagues, please continue to contact our office as you always have.​

 

     Though this was a difficult decision, I am confident that my colleagues will take exceptional care of your healthcare needs. I wish you well on your journey to wellness and thank you again for the opportunity you trusted in me to provide you care."

- Edward Cates, MD

It is with mixed emotions that we announce Dr Edward Cates has resigning from his role at our practice on May 31, 2025. All of Dr Cates patients have been distributed across our remaining providers to ensure there are no gaps in treatment/care while his direct replacement is hired. If you have any questions or concerns, please feel free to contact our clinic directly.

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Hours of Operation

Clinic Hours:

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

8:30 am - 5:00 pm

8:30 am - 5:00 pm

8:30 am - 5:00 pm

8:30 am - 5:00 pm

8:30 am - 5:00 pm

Closed

Closed

Holiday Closures:

New Years Day
Presidents' Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day (and the day after)
Christmas Day

Location

5310 Corporate Center CT SE
Lacey, WA 98501

Operating Hours

Monday - Friday: 8:30am – 5:00pm    Saturday - Sunday: Closed

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Contact Us

Phone: (360) 413-8600​

Fax: (360) 413-8822

©2017 Pioneer Family Practice PLLC | All rights reserved

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